Privacy Policy

Last Updated: January 2026

1. Introduction

Krendosha Media Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are located at 1000 Rue de la Gauchetière O, Montréal, QC H3B 4W5, Canada. Our VAT number is 829405167 RT 0001. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Contact us through our website or email
  • Request information about our services
  • Subscribe to our newsletters or communications
  • Create an account or profile
  • Complete surveys or feedback forms
  • Engage in transactions with us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

  • IP address and browser type
  • Device type and operating system
  • Pages visited and time spent on our site
  • Referring website URL
  • Cookies and similar tracking technologies

2.3 Information Categories

The personal data we collect may include:

  • Name and contact information (email, phone, address)
  • Company information
  • Payment and billing information
  • Communication preferences
  • Professional background and interests

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent – You have explicitly consented to processing
  • Contract – Processing is necessary to fulfill our agreement with you
  • Legal Obligation – We are required by law to process your data
  • Legitimate Interest – Processing is necessary for our legitimate business interests
  • Public Task – Processing is necessary for a task in the public interest

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and improving our services
  • Responding to your inquiries and requests
  • Sending marketing communications (with your consent)
  • Processing transactions and payments
  • Analyzing usage patterns and optimizing our website
  • Complying with legal obligations and regulations
  • Detecting and preventing fraud or security issues
  • Personalizing your experience

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

  • Hosting and analytics providers
  • Payment processors
  • Email marketing platforms
  • Customer support software

5.2 Legal Requirements

We may disclose your information when required by law or in response to legal processes, including subpoenas, court orders, or government requests.

5.3 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Typically, we retain:

  • Contact information: Until you request deletion
  • Transactional data: For 7 years (Canadian tax requirements)
  • Website analytics: For 13 months
  • Marketing preferences: Until you opt-out

7. Security of Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, or misuse. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure password protocols
  • Limited access to personal data
  • Regular security audits and updates
  • Employee confidentiality agreements

8. Your Rights and Choices

8.1 GDPR Rights (Applicable to EU Residents)

If you are a resident of the European Union, you have the following rights:

  • Right to Access – Request access to your personal data
  • Right to Rectification – Correct inaccurate data
  • Right to Erasure – Request deletion of your data
  • Right to Restrict Processing – Limit how we use your data
  • Right to Data Portability – Receive your data in a portable format
  • Right to Object – Opt-out of certain processing activities
  • Right to Lodge a Complaint – File a complaint with a supervisory authority

8.2 Canadian Privacy Rights (PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian residents have the right to:

  • Access their personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Opt-out of marketing communications
  • File a complaint with the Privacy Commissioner

8.3 Marketing Communications

You can opt-out of marketing emails at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at hello@krendosha.shop.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

  • Essential Cookies – Required for website functionality
  • Analytics Cookies – Help us understand user behavior
  • Marketing Cookies – Used for targeted advertising
  • Preference Cookies – Remember your settings

Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please refer to your browser settings for more information.

10. International Data Transfers

Your information may be transferred to, processed, and stored in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence for the purposes described in this Privacy Policy.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly take steps to delete such information. If you believe we have collected information from a child under 13, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

13. How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the information below:

Email: hello@krendosha.shop

Phone: +1 514 871 0029

Address: 1000 Rue de la Gauchetière O, Montréal, QC H3B 4W5, Canada

We will respond to your request within 30 days, or as otherwise required by applicable law. We may request additional information to verify your identity before fulfilling your request.

14. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal data is collected
  • Right to know whether personal data is shared or sold
  • Right to delete personal data
  • Right to opt-out of the sale of personal data
  • Right to non-discrimination for exercising CCPA rights

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Information

Company Name: Krendosha Media Ltd

VAT Number: 829405167 RT 0001

Address: 1000 Rue de la Gauchetière O, Montréal, QC H3B 4W5, Canada

Email: hello@krendosha.shop

Phone: +1 514 871 0029

For data protection inquiries or to exercise your privacy rights, please contact our Data Protection Officer using the contact information above. We will respond to all inquiries within the timeframes specified by applicable privacy laws.

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